Approach to stakeholder engagement
A number of internal and external formats and channels enable Symrise to maintain a lively dialogue with its stakeholders. In 2019, the focus was in particular on the exchange as part of an extensive materiality analysis, in which we discussed the expectations and recommendations of our stakeholders through various online surveys and interviews of experts (see GRI 102-46).
In addition, we receive important input on possible improvements via a continual dialogue with our employees, e.g., through regular feedback. Our strengths and weaknesses are evaluated as part of regular employee engagement surveys. We conducted the last worldwide employee engagement survey in 2016.
With the help of the SEDEX platform, we have also maintained close contact with numerous raw material suppliers on ethics topics since 2011. We keep our customers and investors up to date on developments within our company with road shows and innovation days.
We take the concerns of our neighbors at our sites very seriously and keep them informed via informational events and regular neighborhood newsletters. We also have established a 24/7 environmental on-call service.
We not only maintain a regular exchange of information with nongovernmental organizations but have also entered into strategic partnerships on specific topics, such as biodiversity, in order to generate sustainable value for society and the environment. The expectations our stakeholders have shared with us via these interactions inspire us and form the basis for our work.